Returns Policy

cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

 

Returns (if applicable)

 

We accept returns. The customer has the right to request a refund within 14 days of receiving the product.

 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. To complete the return, we need a receipt or proof of purchase. Please do not return the purchased item to the manufacturer.

 

The customer will be charged no more than once for shipping (including returns); the consumer will not be charged a restocking fee for returning the product.

 

Refunds (if applicable)

 

As soon as your return has been received and inspected, we will send you an email confirmation of receipt. We will also notify you of the approval or rejection of the refund. If you approve, your refund will be processed and automatically credited to your credit card or original payment method within a certain amount of days.

 

Late or Missing Refunds (If Applicable)

 

If you have not yet received your refund, first double check your bank account.

 

Then contact your credit card company. It can take some time for the refund to be officially posted. Then contact your bank. It often takes some time for the refund to be posted. If you have done all of this and still have not received your refund, please contact us at support@mogicvape.com

 

Please contact our customer service team at support@mogicvape.com . to get the sender address

 

CONTACT US

 

Customer Service (After-Sales):

Email: support@mogicvape.com

 

Service time: 9:30 - 12:00, 13:30 - 18:00 GMT+02:00